1. Cancellation Period:
- Customers can cancel their order at any time until the parcel is physically delivered to them. Once the parcel is handed over to the customer, the order cannot be canceled.
2. How to Cancel:
- open our website or application --- > login your account -- > cancel option in the orders page
3. Order Processing Time:
- We strive to process orders promptly. If your order has already been processed or shipped, it cannot be canceled.
4. Refund for Canceled Orders:
- If the cancellation request is made before the order is processed or shipped, a full refund will be issued to the original payment method.
- If the cancellation request is made after the order is processed or shipped, the customer may need to follow the refund process outlined in our Refund Policy.
5. Changes to Cancellation Policy:
- We reserve the right to update or modify this cancellation policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
6. Contact Information:
- For any questions about our cancellation policy or to initiate a cancellation, please contact us at firstname.lastname@example.org