Refund policy

1. Refund Eligibility:
We offer refunds on products that are defective, damaged, or if you received the wrong item.
To be eligible for a refund, you must notify us within [number of days] days of receiving the product.
2. Non-Refundable Items:
Certain items are not eligible for refunds, including [list specific items or categories that are non-refundable, such as digital products or personalized items].
3. Refund Process:
To initiate a refund, please contact our customer support team at [provide contact details].
Provide your order number, a clear description of the issue, and any relevant photos of the product.
4. Inspection and Approval:
Once your request is received, we will inspect the product to determine its eligibility for a refund.
We may require additional information or evidence to process your refund.
5. Refund Options:
If your refund is approved, you may choose to receive a replacement product or a refund to the original payment method.
Refunds will be processed within 7 days of approval.
6. Shipping Costs:
Shipping costs are non-refundable, except in cases where the return is due to our error.
If you are returning a high-value item, we recommend using a trackable shipping service or purchasing shipping insurance.
7. Cancellations:
You can cancel your order at anytime upto you receive the parcel in your hand.
8. Changes to Refund Policy:
We reserve the right to update or modify this refund policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
9. Contact Information:
For any questions about our refund policy, please contact us at info@kumarishoppy.in.

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Refund policy