Refund policy

  • 1. Refund Eligibility:

  • We offer refunds on products that are defective, damaged, or if you received the wrong item.
  • To be eligible for a refund, you must notify us within [number of days] days of receiving the product.
  • 2. Non-Refundable Items:

  • Certain items are not eligible for refunds, including [list specific items or categories that are non-refundable, such as digital products or personalized items].
  • 3. Refund Process:

  • To initiate a refund, please contact our customer support team at [provide contact details].
  • Provide your order number, a clear description of the issue, and any relevant photos of the product.
  • 4. Inspection and Approval:

  • Once your request is received, we will inspect the product to determine its eligibility for a refund.
  • We may require additional information or evidence to process your refund.
  • 5. Refund Options:

  • If your refund is approved, you may choose to receive a replacement product or a refund to the original payment method.
  • Refunds will be processed within 7 days of approval.
  • 6. Shipping Costs:

  • Shipping costs are non-refundable, except in cases where the return is due to our error.
  • If you are returning a high-value item, we recommend using a trackable shipping service or purchasing shipping insurance.
  • 7. Cancellations:

  • You can cancel your order at anytime upto you receive the parcel in your hand.
  • 8. Changes to Refund Policy:

  • We reserve the right to update or modify this refund policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
  • 9. Contact Information:

  • For any questions about our refund policy, please contact us at